Cancellation & refunds

Cancelling a booking

• Open My bookings, choose the booking and tap “Request cancellation”.
• Requests made at least 2 hours before check-in are refunded in full.
• Requests made less than 2 hours before check-in, or after check-in time, are not refundable.
• If you don't arrive (a no-show), the booking is not refundable.

If the hotel cancels

If a hotel cannot honour your booking, you get a full refund, and we will help you find another room where we can.

How refunds are paid

• Refunds go back to the bank account or wallet you paid from through Fonepay.
• We start the refund within 2 working days of approving it. Your bank may take up to 7 working days more.
• If a payment went through but your booking was not confirmed, you are refunded in full. Email us your payment reference and we will process it.

Questions

Write to notify.hourlyt@gmail.com with your booking code.